TYPE:ServiceMODEL:AtlasYEAR:2019
Average Score (141 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:Golf GTIYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2024
My salesman went out of his way to make sure I was happy then the finance team got me a rate on a brand new vehicle that I didn't think was possible. It was a great experience from start to finish
TYPE:ServiceMODEL:AtlasYEAR:2024
Always polite and have excellent service!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
John Bishop always goes above and beyond his scope to make sure all our vehicle needs are met. The overall service experience should be a standard for all other dealerships to try and follow and meet.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2018
They did a good job repairing my car. My only problem was that it wasn't ready when expected. That didn't bother me but I couldn't get anyone to call me back with an update. My advisor was out for several days and apparently no one took the calls meant for him.
TYPE:ServiceMODEL:AtlasYEAR:2024
The agent who checked me in was great. Listened to my concerns. The guy who checked me out came across as defensive. I questioned the phone charger issue and he said it tested normal as designed. I explained again the phone over heats and the phone will shut down from being too hot. He said it was the first time he has ever had a customer with this problem. I explained to him that there are multiple forums online with people expressing their aggravation with the phone charger. He tried to put blame on my phone. I use rental cars frequently and do not have the same issue. I also have a wireless charger in my boat and do not have this issue. He came across very defensive and non-empathic.
