TYPE:ServiceMODEL:AtlasYEAR:2021
Average Score (137 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2021
Your choice of customer service representative’s knowledgeable professional really care they’re also efficient.
TYPE:ServiceMODEL:TaosYEAR:2024
The hospitality and the help with what needs to be done is what makes my experience 5 star.
TYPE:ServiceMODEL:JettaYEAR:2023
Went in for an oil change and I was in and out pretty fast. They made some service recommendations but were not pushy or high pressure like the VW dealership I’ve gone to in the past. I’m sure I’ll be back.
TYPE:ServiceMODEL:TiguanYEAR:2022
John with the service department was fantastic. I work in Louisville and had to drop off and pick up after hours. He coordinated that perfectly. He was able to repair one of my items under warranty, and the cost of the other repairs was very reasonable for a dealership. Very, very happy with my experience. Even though there is a closer VW dealership, I will return to this one!
TYPE:SalesMODEL:TiguanYEAR:2024
The customer service was great however, the gas tank was not full.
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Justin, Stephen, Mason, and Kevin were amazing to work with. Each of them went above and beyond to ensure my husband and I had a great experience
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
This process was seamless!! Alex and Steven were the best!!! I can’t say enough great things about them!! They found the car of my dreams!!
TYPE:ServiceMODEL:TiguanYEAR:2021
I was happy with the service I did receive but I asked for several things to be done on my car, and it was not done. I live an hour away, so I didn't want to have to come back. It took two hours to change my oil, so the service was a little slow.
