The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Bradley C.06-07-2025
TYPE:ServiceMODEL:TiguanYEAR:2021
I wasn't informed about the process of checking in or where to go causing me to fumble around trying to find where to go inside the dealership. I had scheduled an oil change and was unsold a 50k mile service (which was expensive) and left with tire pressure warning light on. Everything was in my Husband's name and contacts even though I made the appointment, brought the car and corrected the information at check in. I then decided to Uber home instead of waiting 2 plus hours in the service department. I then had to call and check on the car before closing time because no one called me when the car was ready. I barely got an Uber in time to pickup my car. When I was able to be in contact with my husband apparently VW was calling, and sending videos to him updating him on the process, while I'm the point person for this chore and he is not available. We own two VW Tegaun and thought we wanted them to be serviced by VW technicians, but this experience has us questioning our decision.
Patrick S.06-05-2025
TYPE:ServiceMODEL:AtlasYEAR:2018
I had arrived very early for my appointment, and it was done well before the five hour window that was stated.
Jeffrey R.06-04-2025
TYPE:SalesMODEL:JettaYEAR:2025
This is what I posted on Google Reviews:
Car buying experience was very easy. However, picking up the car was less than stellar. Once the deal was done, I expected to pick up a very clean and washed car. This was not the case. The car was dirty on the outside and black finger prints were all over the door jams and interior. The car has just been dropped off from the transport truck and it was clear that it wasn’t touched. When we initially saw the car, I opened the trunk and there was caked on dirt from transport. When we took delivery of the car, the filth was still there. The ONLY thing the dealer did was remove the sticker and give us a temp tag.
I think this was a really really bad look for this dealer. Part of getting a sale is delivery quality service until the car is delivered. The salesman didnt even walk us out to the car. He just pointed in the direction of the car and we left.
I’m happy with the price I paid but the EXPERIENCE was pretty bad.
Heather W.06-01-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Excellent service every time I am there.
Roger P.05-30-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Quick service. Was not there long at all. Even made the first pot of coffee. All good
Suk S.05-30-2025
TYPE:ServiceMODEL:JettaYEAR:2024
You fixed my washer blades, you went the extra mile. Thank you
Les P.05-30-2025
TYPE:ServiceMODEL:JettaYEAR:2024
John did a great job as always. Thanks
Kimberly C.05-30-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Charles T.05-27-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
James D.05-21-2025
TYPE:ServiceMODEL:JettaYEAR:2024
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