Average Score (138 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

138 Ratings

4.7 Average

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  • George H.08-04-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

  • Janice F.07-30-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Service department is extremely slow and not trustworthy

  • Beverly R.07-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Took good care of me .6

  • Keith S.07-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Joe E.07-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    The service was great

  • Les P.07-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Always good service and friendly people.

  • Shane H.07-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Hands down the best experience I have had at not only any dealership but the best experience with any automotive based business. John Bishop was friendly, knowledgeable and honest. I explained that I a planned trip and he not only met the tight deadline but went above and beyond to communicate the progress the whole time. I was also provided a rental while my vehicle was being repaired. This was so helpful for my family of 5 that I can't understate how much it went. 11/10 service across the board.

  • Gerald R.07-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Good service

  • Mark D.07-10-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    We had a bad experience at a Louisville VW and this was a breath of fresh air!

  • Thomas B.07-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    You serviced everything I requested and was very nice.